1. About Our Products

Q1: What products do you offer?

We specialize in footwear and apparel products, providing customers with carefully selected clothing and footwear options suitable for different styles, preferences, and daily needs.

Our product range focuses on combining style, comfort, practicality, and quality to meet different customer expectations.

Q2: How can I find the right product for me?

You can browse our product categories, review product descriptions, and check available product information before making a purchase.

We recommend considering factors such as:

• Product style;
• Size information;
• Design features;
• Personal preferences;
• Intended use.

Carefully reviewing product details can help you select products that better match your needs.

Q3: Are product colors and appearances exactly the same as shown on the website?

We make reasonable efforts to display product images and information accurately.

However, actual product colors may vary slightly due to:

• Different screen settings;
• Lighting conditions;
• Device display differences.

Minor variations may occur and do not necessarily indicate product quality issues.

2. Ordering Questions

Q4: How can I place an order?

To place an order, you can:

1. Browse available footwear and apparel products;
2. Select your preferred product options;
3. Add products to your shopping cart;
4. Complete the checkout process;
5. Submit your order information.

After submitting an order, the information will be reviewed and processed according to our order procedures.

Q5: Can I modify my order after placing it?

If you need to change your order information, you should make the request as soon as possible.

Once an order has entered the processing or shipment preparation stage, modifications may not always be possible.

Customers are responsible for checking order details carefully before completing payment.

Q6: What should I do if I enter incorrect order information?

Customers should carefully confirm all information before submitting an order.

If incorrect information is provided, it may affect:

• Order processing;
• Product preparation;
• Delivery arrangements.

Please review your order details carefully before completing your purchase.

3. Shipping Questions

Q7: How long does shipping take?

Delivery time generally includes:

• Order processing time;
• Product preparation time;
• Transportation time.

Actual delivery time may vary depending on destination, shipping conditions, and other external factors.

Estimated delivery times are provided as general expectations and are not guaranteed delivery dates.

Q8: How is my order prepared before shipment?

Before shipment, orders may go through preparation procedures including:

• Order information confirmation;
• Product checking;
• Packaging preparation;
• Shipping arrangement.

We aim to ensure orders are handled accurately before delivery.

Q9: Can I change my shipping address after placing an order?

If you need to update your shipping address, please make the request as soon as possible.

Once an order has entered the shipment process, address changes may not be available.

Customers are responsible for providing accurate delivery information when placing orders.

Q10: What happens if my package is delayed?

Delivery delays may occur due to circumstances beyond our control, including:

• Transportation conditions;
• Local delivery procedures;
• Weather conditions;
• External operational factors.

We appreciate customers’ understanding when unexpected delays occur.

4. Return & Exchange Questions

Q11: Can I return or exchange my order?

Return and exchange requests may be accepted when products meet the requirements described in our Return & Refund Policy.

Generally, products must:

• Be unused;
• Remain in original condition;
• Include original packaging and labels;
• Be suitable for resale.

Q12: How long do I have to request a return?

Customers should submit return or exchange requests within the applicable return period after receiving their order.

Requests submitted after the applicable period may not be accepted.

Customers are encouraged to inspect products promptly after delivery.

Q13: Can I return worn or washed products?

No.

Products that have been:

• Worn;
• Washed;
• Modified;
• Damaged through improper use;

may not qualify for return or exchange.

Returned products must remain in original condition.

Q14: What if I receive the wrong product?

If you receive a product different from your order, you may submit a return or exchange request according to our return procedures.

Please provide relevant order information and product details for review.

Q15: What if the product has a quality issue?

If a product has a manufacturing defect or significant quality issue affecting normal use, customers may request assistance according to our Return & Refund Policy.

Products may be reviewed to determine whether they meet the applicable conditions.

5. Size & Product Selection Questions

Q16: How do I choose the correct size?

We recommend reviewing the available product size information carefully before purchasing.

When selecting footwear or apparel sizes, customers should consider:

• Personal measurements;
• Preferred fitting style;
• Product specifications.

Choosing the correct size before ordering helps reduce unnecessary returns or exchanges.

Q17: What if the size does not fit?

If the product does not fit, customers may request an exchange or return according to applicable policy requirements.

The product must meet return conditions, including being unused and in original condition.

6. Payment Questions

Q18: What payment methods are available?

Available payment methods depend on the payment options provided during the checkout process.

Customers should review the available payment choices before completing an order.

Q19: When will my payment be processed?

Payment processing generally occurs according to the checkout process after an order is submitted.

Customers should ensure that payment information provided during checkout is accurate.

7. Privacy & Security Questions

Q20: How do you protect my personal information?

We respect customer privacy and take reasonable measures to protect personal information.

Information collected through our website may be used for:

• Processing orders;
• Providing services;
• Improving website experience;
• Managing customer requests.

For more details, please review our Privacy Policy.

Q21: Do you share customer information with others?

We handle customer information responsibly and only use personal information for legitimate business purposes.

Customer information is managed according to applicable privacy principles and our Privacy Policy.

8. Website Questions

Q22: Why may website information appear different on different devices?

Website appearance may vary depending on:

• Browser settings;
• Device type;
• Screen resolution;
• Technical conditions.

We continuously work to improve website compatibility and user experience.

Q23: Can product information change?

Product information may be updated from time to time due to:

• Product improvements;
• Inventory changes;
• Website updates;
• Business adjustments.

We aim to maintain accurate and updated product information.

9. Customer Service Commitment

Q24: How do you handle customer feedback?

Customer feedback is valuable to us.

We use feedback to:

• Improve product presentation;
• Enhance service processes;
• Understand customer expectations;
• Improve shopping experiences.

Q25: What is your service commitment?

Chengdu Dakjike Technology Co., Ltd. is committed to providing:

• Reliable footwear and apparel products;
• Clear product information;
• Professional service;
• Responsible order handling;
• A convenient shopping experience.

We continuously improve our services to better meet customer expectations.

10. About Chengdu Dakjike Technology Co., Ltd.

Q26: What is your company?

Chengdu Dakjike Technology Co., Ltd. is a company engaged in footwear and apparel sales, committed to providing customers with quality products and reliable online shopping services.

Our registered address is:

No. 1201, Section 2, Lushan Avenue, Wan’an Subdistrict, Tianfu New Area, Chengdu, Sichuan, China (Sichuan Free Trade Zone), Building 20, Floor 30, Room 3026 (Self-numbered 216)

Q27: How can I learn more about your products and services?

Customers can explore our website to view available footwear and apparel products, product information, and related service details.

We are committed to continuously improving our online shopping experience and providing customers with reliable products and services.