1. Introduction

Chengdu Dakjike Technology Co., Ltd. (hereinafter referred to as “we”, “us”, or “our”) is committed to providing customers with high-quality footwear and apparel products and creating a reliable, convenient, and satisfying online shopping experience.

We understand that customers may occasionally need to return or exchange purchased products due to different circumstances, including size concerns, product issues, or changes in purchasing decisions.

This Return & Refund Policy explains the conditions, procedures, requirements, and responsibilities related to product returns, exchanges, refunds, and related matters.

This policy applies to all footwear and apparel products purchased through our website.

By placing an order through our website, customers acknowledge and agree to the terms and conditions described in this Return & Refund Policy.

2. Company Information

Company Name:
Chengdu Dakjike Technology Co., Ltd.

Business Activity:
Footwear and Apparel Sales

Registered Address:

No. 1201, Section 2, Lushan Avenue, Wan’an Subdistrict, Tianfu New Area, Chengdu, Sichuan, China (Sichuan Free Trade Zone), Building 20, Floor 30, Room 3026 (Self-numbered 216)

3. General Return Policy

We aim to ensure that customers have a positive shopping experience.

If a purchased product meets the return requirements stated in this policy, customers may submit a return or exchange request for review.

To protect both customer rights and business operations, all return and exchange requests must follow the procedures and conditions described below.

We reserve the right to refuse returns or exchanges that do not meet the requirements of this policy.

4. Return Eligibility Requirements

To qualify for a return or exchange, products must meet the following conditions.

4.1 Product Condition Requirements

Returned products must:

• Be unused and unworn;
• Remain in original condition;
• Include original packaging;
• Include original labels and tags where applicable;
• Not show signs of damage, washing, modification, or improper handling.

Products must be returned in a condition suitable for inspection and resale.

4.2 Footwear Return Requirements

For footwear products, customers should ensure that:

• Shoes have not been worn outdoors;
• Soles remain clean and undamaged;
• Original packaging is included;
• No visible signs of use are present.

Shoes showing wear, stains, scratches, or other usage marks may not qualify for return.

4.3 Apparel Return Requirements

For apparel products, returned items must:

• Remain unworn;
• Not be washed;
• Maintain original condition;
• Include original tags where applicable;
• Be free from stains, odors, or damage.

Products that cannot be resold due to customer use may not be accepted.

5. Return Request Period

Customers should submit return or exchange requests within the applicable return period after receiving their order.

Customers are encouraged to inspect products promptly after delivery to identify any issues as soon as possible.

Requests submitted outside the applicable return period may not be accepted.

6. Acceptable Reasons for Returns and Exchanges

Return or exchange requests may be considered in the following situations:

6.1 Incorrect Product Received

If customers receive a product different from the item ordered, they may request a return or exchange.

Examples include:

• Incorrect product style;
• Incorrect product size;
• Incorrect quantity received.

The product must still meet return condition requirements.

6.2 Product Quality Issues

If a product has a manufacturing defect or significant quality issue affecting normal use, customers may submit a return or exchange request.

Examples may include:

• Product damage upon arrival;
• Manufacturing problems;
• Significant defects affecting product usability.

Normal characteristics related to materials, design, or production processes that do not affect normal use may not be considered quality issues.

6.3 Size or Fit Problems

Customers should carefully review product size information before purchasing.

If a product does not fit, customers may request a return or exchange according to this policy.

Size-related returns must meet all applicable requirements, including:

• Product remains unused;
• Original condition maintained;
• Request submitted within the allowed period.

6.4 Change of Purchase Decision

Customers may request a return due to personal preference changes, provided that:

• The product meets return conditions;
• The product has not been used;
• The request complies with this policy.

7. Non-Returnable Products

Returns or exchanges may not be accepted for products that:

• Have been worn or used;
• Have been washed or cleaned;
• Have been altered or modified;
• Are damaged due to improper handling;
• Are missing original packaging or labels;
• Cannot be resold due to customer actions.

Products returned in unsuitable conditions may be rejected.

8. Return Process

Customers should follow the return process described below.

Step 1: Review Return Requirements

Before submitting a request, customers should confirm:

• The product qualifies for return;
• The request is within the applicable timeframe;
• The product remains in original condition.

Step 2: Submit Return Request

Customers should provide relevant order information and explain the reason for requesting a return or exchange.

Information may include:

• Order details;
• Product information;
• Reason for return;
• Description of product condition.

Step 3: Request Review

After receiving a return request, we may review the information provided.

The review process helps determine whether the request meets the requirements of this policy.

Customers should wait for confirmation before sending products back where applicable.

Step 4: Product Return

After approval, customers should prepare the product for return.

Returned products should be:

• Properly packaged;
• Protected during transportation;
• Complete with original accessories and packaging.

9. Exchange Policy

Customers may request product exchanges when eligible.

Exchange requests are subject to:

• Product availability;
• Return eligibility requirements;
• Product condition requirements.

If the requested replacement product is unavailable, alternative arrangements may be considered according to the circumstances.

10. Refund Policy

Once returned products are received and inspected, refund processing may begin if the return meets all requirements.

Refund decisions are based on:

• Product condition;
• Return eligibility;
• Compliance with this policy.

Approved refunds will generally be processed according to applicable procedures.

11. Refund Processing Time

Refund processing time may vary depending on:

• Return inspection process;
• Order circumstances;
• Payment processing procedures.

Customers should understand that processing times may vary due to operational or technical factors.

12. Refund Amount

Approved refunds generally relate to the eligible product value.

Certain costs or charges may be handled according to applicable return circumstances and policies.

The final refund amount will be determined after review of the returned product and order details.

13. Return Shipping Responsibility

Return shipping responsibilities may depend on the reason for return.

Customers may be responsible for return-related shipping costs in situations including:

• Personal preference changes;
• Incorrect size selection;
• Other customer-related reasons.

If a return is related to an incorrect product or confirmed product issue, arrangements may be considered according to the specific circumstances.

14. Damaged Products

Customers should inspect products after receiving their orders.

If a product arrives damaged, customers should submit relevant information for review.

Information may include:

• Order details;
• Product condition description;
• Relevant supporting information.

We will review the situation according to applicable return procedures.

15. Order Cancellation

Customers should carefully review order information before completing purchases.

If cancellation is required, customers should submit the request as soon as possible.

Once an order has entered processing, preparation, or shipment stages, cancellation may not always be possible.

16. Customer Responsibilities

Customers are responsible for:

• Providing accurate order information;
• Selecting appropriate products and sizes;
• Maintaining products in original condition;
• Following return procedures;
• Providing accurate return information.

Customers should carefully review product descriptions and purchase information before placing orders.

17. Product Inspection

All returned products may be inspected before refunds or exchanges are approved.

Inspection may include:

• Product condition;
• Packaging completeness;
• Signs of use;
• Compliance with return requirements.

Products that do not meet the requirements may not qualify for refund or exchange.

18. Policy Exceptions

Certain situations may require individual review.

Examples include:

• Special product conditions;
• Unexpected circumstances;
• Product availability issues.

We reserve the right to evaluate individual cases based on reasonable considerations.

19. Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time.

Updates may be made due to:

• Changes in business operations;
• Improvements to customer service;
• Website updates;
• Changes in applicable requirements.

The updated version will be published on this page.

Customers are encouraged to review this policy periodically.

20. Customer Commitment

Chengdu Dakjike Technology Co., Ltd. is committed to providing customers with a reliable and transparent shopping experience.

We value customer satisfaction and continuously work to improve our products, services, and purchasing experience.

Through clear return procedures and responsible service practices, we aim to build trust and provide customers with confidence when shopping for footwear and apparel products.

Chengdu Dakjike Technology Co., Ltd.

Registered Address:

No. 1201, Section 2, Lushan Avenue, Wan’an Subdistrict, Tianfu New Area, Chengdu, Sichuan, China (Sichuan Free Trade Zone), Building 20, Floor 30, Room 3026 (Self-numbered 216)